News

Christmas 2020 - One Stop Christmas Shop

Our magical "One Stop Christmas Shop" promotion starts on Monday 9th November. Make Christmas extra special with a thoughtfully chosen gift for the home and garden. Decorate your home with colour and creativity with our extensive range of lights, wreaths, artificial trees and novelty decorations. We stock everything you need, to make this Christmas extra special all under one roof … and it’s local.

Christmas 2020

#OneStopChristmasShop #Christmas

Wed, 11 November 2020 13:30:00 GMT


We will be Closed this Tuesday 10th & Wednesday 11th November

So, further to our post a few weeks ago, we have new flooring being layed on Tuesday 10th & Wednesday 11th November.

As a result we are having to clear out a large proportion of the store and therefore unable to open on those days.

We will re-open on Thursday 12th November at 9am, continuing to serving at the door while we then complete the further work we have planned.

UPS parcel collections and drop offs, as well as any pre--ordered balloons, will not be effected, although you will need to call 07762 199606 when you arrive at the front of the store so we can come and meet you at the front door.

Work in Progress

#NewFloor #Closed #Change #Refit

Sun, 08 November 2020 12:00:00 GMT


Magic of Christmas 2020

Our magical "Christmas Decorations" promotion is just a click away. Decorate your home in style with our extensive range of indoor and outdoor lights, wreaths, artificial trees, novelty decorations, lanterns and candles. We have Christmas all wrapped up with on-trend recycled kraft wrapping paper, accessories cards and crackers.

Magic of Christmas

#Magic #Christmas

Wed, 06 November 2020 15:30:00 GMT


November National Lockdown

As an essential retailer we will remain open during the new lockdown period. Because we are still in the process of making improvements to our store we will be continuing to serve at the door for the time being.

Don't forget you can view and search most of the products we normally stock by going to our Google Store. This site contains an almost complete list of our stock and the stock levels. While they cannot be guaranteed, they are updated regularly throughout the day and should provide a good idea of our current stock.

Open

#Covid19 #Coronavirus #Open

Sat, 31 October 2020 22:00:00 GMT


Halloween Personalised Balloon Facebook Competition

To celebrate Halloween we're giving away one personalised Halloween balloon from the options pictured below filled with helium along with a weight to one lucky winner picked at random.

All you have to do is to like our Facebook page and comment (A,B,C or D) on the Facebook competition post for your favourite design to be in with a chance.

If you would like to order one of the 4 designs, we are doing them at a special price of £6 each. Please email us at balloons@uptonhomehardware.com . Last orders by 27th October.

Details on our range of balloons can be found here

So, get liking, commenting and why not share to let others know.

Our terms and conditions for this competition can be found here and the competition closes on Saturday 24th October 2020 at midnight. We will announce the winner on the 25th October 2020.

Halloween Balloons

#Halloween #Facebook #Competition #Personalised #Balloons

Sun, 11 October 2020 20:00:00 GMT


Open "Unusual" & Upcoming Store Improvements

So, we've been serving at the door now since May through these unusual times. It has worked well for us to date but we are now moving forward on making some improvements to our store for the future. Working with some local independent trades people we will be having some new flooring laid in the front of the store before we re-layout the store.

Our aim is to update the look of the store and be able to safely have customers back in under the current Covid-19 regulations.

Due to the amount of stock we hold in our small store, social distancing was always going to be challenging, but we believe these changes will improve our shopping experience in these tricky times.

We will therefore be continuing to serve at the door until the improvements are complete as this will enable us to move our fixtures, fittings and stock around safely during the works. It will be necessary for us to close for 1-2 days to have the flooring fitted and we will confirm when this will take place to try and provide as much notice as possible.

We would like to thank all our customers for their continued custom and understanding in these hard times.

Work in Progress

#Covid19 #Coronavirus #OpenUnusual #Refit

Sat, 03 October 2020 17:00:00 GMT


Cookshop & Fireside Brochures for 2020

Both our Cookshop and Fireside brochures are now available on our website.

Cookshop Fireside

#Inspire #Fireside

Sat, 03 October 2020 14:30:00 GMT


Lewis Dean Shop Locals Video with Upton Home Hardware

It was lovely to chat with Sarah from Lewis Dean Upton Estate & Letting Agents this week about Upton and supporting local businesses. We were lucky to be the first in the series and look forward to seeing who's next.

#LewisDean #ShopLocal

Wed, 23 September 2020 20:00:00 GMT


Back Open 9am till 5pm, Monday to Saturday

Pleased to say that from Monday 7 September we are now back open 9am till 5pm, Monday to Saturday.

#Covid19 #Coronavirus

Mon, 07 September 2020 09:00:00 GMT


Back Open Saturdays 10am till 3pm

Pleased to say that from 11 July we are now back open on Saturday but still with slightly reduced hours of 10am till 3pm.

#Covid19 #Coronavirus

Sat, 11 July 2020 10:00:00 GMT


COVID-19 Update - Thank you for all your support

Since 22 May we have been open and serving people at a counter placed at the door. We are a husband and wife team with a young family and some relevant pre-existing health conditions to consider so for personal reasons we took a cautious approach to re-opening by serving at the door and only taking card payments.

Nearly a month on from re-opening and we feel it has been a success and would like to thank all our customers who have continued to support us through these tricky times.

Due to having to balance a very different home and work life, with our children off school, and only one of us being able to work, we have been working with reduced opening hours to enable us to operate safely. At times we appreciate this has resulted in queues and times when we have simply been unable to answer the phone. We are grateful for everyone's patience and understanding. As things continue to change and we develop new routines and a new "normal" we will review our opening hours and procedures but for the time being will remain unchanged.

We we will be continuing to offer a local delivery service where possible, albeit we may not be able to offer same day delivery, to help those continuing to self-isolate.

For the time being we will not be offering a dry cleaning service, but we will be able to act as a UPS Access Point and offer a key cutting service.

  • Our opening hours will continue to be:
  • Open Monday to Friday 10am till 3pm
  • Closed Saturday, Sunday and Bank Holidays
  • Opening times will though be subject to change, possibly at short notice, depending on how our situation changes.

We would like to thank all our customers for their continued custom and understanding in these hard times.

Open

terms and conditions apply

#Covid19 #Coronavirus #Open

Sun, 14 June 2020 09:00:00 GMT


COVID 19 Re-opening Update - From Friday 22 May we have new opening hours

Up until now, due to the Covid 19 situation, we have only been dealing with customers orders for delivery or collection of essential items. As I am sure you will all appreciate this was to protect us, our families, our customers and the NHS along with the fact that we had supply issues of some sort with most of our suppliers. Rather than close completely we decided we could at least help with the limited stock we had by offering a delivery and collection service which we ran on very limited resources.

We are pleased to say that now as our suppliers are starting to return to normal and as the country moves into the next phase we will be looking to re-open our store to the public while ensuring that we offer a safe experience.

We strongly believe in the benefits of social distancing at this current time and therefore from Friday we will only be serving customers at the door through a screen to help prevent the spread of Covid 19. We will only be taking card payments and bank transfers as payment (no cash) to minimise customer contact.

While this means customers will not currently be able to enter the store, we have a great knowledge of the products we stock and so believe we should be able to deal with most enquiries as we always have.

We also appreciate that some people will still be self-isolating and unable to visit us so we will be continuing to offer a local delivery service where possible albeit we may not be able to offer same day delivery.

For the time being we will not be offering a dry cleaning service nor acting as a UPS Access Point. We will be able to offer a key cutting service again but ask that all keys are first taken off any keyring along with any key caps so we can first disinfect the key fully before proceeding to cut any copies. Depending on how busy we are will impact whether we are able to cut keys while you wait or ask you to return later.

  • From Friday 22 May our new opening hours will be:
  • Open Monday to Friday 10am till 3pm
  • Closed Saturday, Sunday and Bank Holidays
  • Opening times will though be subject to change, possibly at short notice, depending on how our situation changes.

We would like to thank all our customers for their continued custom and understanding in these hard times.

Re-opening

terms and conditions apply

#Covid19 #Coronavirus #Re-opening

Tue, 19 May 2020 21:00:00 GMT


COVID 19

As you know we have temporarily closed our doors due to the Covid 19 situation. This was to protect us, our families, our customers and the NHS by practicing social distancing and the fact most of our suppliers had closed and ceased delivering which impacted our supply chain.

We do though acknowledge that as a hardware store which does supply essentials, it would be beneficial to the community to provide some sort of service if possible. We are therefore going to be trialing a limited local delivery service for essential goods. We do have limited stock availability on our normal stock lines so hopefully we are still able to supply some essentials to those that need them.

We will be dealing with messages and calls for requests on Monday, Wednesdays and Fridays between 10am and 12pm but not on Bank Holidays. We will then be dealing with the delivery of items on the same day or the following day if necessary. We’re sorry we are only able to offer this very limited service, but we have a very restricted capacity at the moment.

In order to keep with social distancing requirements, we will only be taking payment by Bank Transfer but with no minimum order value.

We will accept orders by WhatsApp, email and telephone. Please note though that as we expect this service may be busy, and there will not always be staff available to answer the phone, if the telephone line is busy or not being answered, please, where possible, send us a message on WhatsApp or email.

In your message please confirm: name, address, items and contact number. We will then message you back confirming availability, price and our business bank details so you can transfer payment. When you make payment by bank transfer we will receive notification almost immediately through the BACS Faster Payment system and will then message you to confirm payment has been received so we can proceed with delivery.

You can view and search some of the products we normally stock by going to our Near St. page or our Pointy page. These sites do not contain a complete list and the stock levels are not guaranteed to be accurate but should provide an idea of the items we normally stock.

Thank you for your understanding.

terms and conditions apply

#Covid19 #Coronavirus

Fri, 03 April 2020 15:40:00 GMT


COVID 19

Due to the current climate, we have made the hard decision to reduce our opening hours to aid with social distancing and to try and allow us to maintain some sort of service over the next few weeks and months. As a result we will be closed tomorrow, Saturday 21st March and re-open on Monday 23rd March. From Monday onwards we will likely be moving to reduced opening hours of which we will provide more details in due course. Furthermore we will only be accepting card payments to further reduce the risk of spread of the virus. Thank you to all our customers and everyone's understanding in these uncertain times.

#Covid19 #Coronavirus

Fri, 20 March 2020 21:30:00 GMT


Our 2019 Christmas Opening Hours!

Please find below our Christmas opening hours for 2019 and we would like to wish all our customers a Merry Christmas and a Happy New Year!

Christmas

#Christmas #Opening #Hours #Festive #Break #Holiday

#MerryChristmas

Wed, 18 December 2019 09:30:00 GMT


Our Christmas Opening Hours!

Please find below our Christmas opening hours this year and we would like to wish all our customers a Merry Christmas and a Happy New Year!

Christmas

#Christmas #Opening #Hours #Festive #Break #Holiday

#MerryChristmas

Sun, 23 December 2018 22:30:00 GMT


Our New Christmas 2018 brochures are out now!

Find those Star Gifts, Dazzling Decorations and everything you need for a magical Christmas (may contain Unicorns) this year in our 2018 Christmas brochures.

Christmas Magic of Christmas

#Christmas #Magic #Brochure #Festive #Unicorns #Lights

#Star Gifts

Click here to have a look at our Christmas brochureand here for our Magic of Christmas brochure.

Fri, 23 November 2018 21:00:00 GMT


We now do Helium Balloons

We are very excited to share with you that we are now stocking helium balloons!

Balloons

#Balloons #Helium #Brochure #Parties #Celebrations

Click here to have a look at our current range

Wed, 05 September 2018 12:00:00 GMT


We are having to change!

As no doubt everyone has noticed the retail sector has been experiencing some difficult times. We have all seen the likes of Toys R Us and Maplin disappear almost overnight. It is not just these large companies that have been caught out though, many small businesses are having to face similar challenges on a daily basis. We believe though small businesses are in a position to evolve and adapt to the changing landscape quicker without the bloat that has caused the large retail companies to fail.

That doesn't mean that the small businesses don't have difficult decisions to make in order to survive. It is with this that Upton Home Hardware is having to adapt so it can survive within the local community and the changing retail landscape.

David Sargent Snr took over the business from the Wyatts back in 2013 and while we have received continued support from local residents, unfortunately we have seen the volume of sales steadily decline over the last 5 years.  David Snr is at a stage where it is time to retire, and as a result of the decline in retail, the ability to afford current staffing levels coupled with the need for a full time manager means that we are having to drastically restructure our business rather than face closing Upton Home Hardware.

It is with regret that we have had to let some great staff go alongside David Snr's retirement. Therefore, in order to save costs and keep the store going, David Jnr and Sharron who have been working in the business since 2013 will step up and take over management and the day to day running of the store in its entirety.

Sharron who many of you will already know, as she works most days in the store, has a strong background in retail having worked for many years as an account manager for Clarins at Beales in Poole. She is a strong advocate for excelling at customer service and will always be there to help and provide a friendly face.

David Jnr, has previously worked largely in the background at Upton Home Hardware while holding down his 9-5 job at Nationwide Building Society. You may though have seen him working on Saturdays over the past 5 years. While David Jnr, trained as a lawyer and previously worked for 10 years at Coles Miller Solicitors, he also has a strong customer orientated focus having worked in retail and more recently in the Product Customer Management team for Nationwide Building Society's Specialist Lending arm, TMW. This with his prior customer facing legal experience means David Jnr. holds the importance of customer journey and satisfaction very strongly.

Over the past 5 years, we have always aimed to provide a service you just cannot get from the likes of B&Q and Wilko. That said, we acknowledge that there may have been times in the past when we may have fallen short. The change Upton Home Hardware is now going through to ensure the business can continue, should mean that David and Sharron's prior experience and drive to make the business work will lead to a business that excels at customer service and customer experience.

While, some of these changes are sad it is hoped that Upton Home Hardware can continue into the future and David and Sharron would be grateful for your support as a local shop for the local community.

David and Sharron

#UnderNewManagement

Mon, 06 August 2018 09:00:00 GMT


Our New Summer Sale 2018 brochure is out now!

Whether it's great days out, perfect picnics, BBQs with family and friends, or a spot of camping near or far. We're sure we have some great products to help make this lovely warm summer super. We've also got you covered for all the things you'll need for those jobs round the home and garden best done this time of year.

Summer Sale

#Summer #Sale #Brochure #PerfectPicnics #BBQ #Camping

#Cleaning

Click here to have a look

Sat, 28 July 2018 12:00:00 GMT


All the best Alex!

We would like to wish Alex all the best as he leaves us today to get ready to embark on his exiting adventure at university in September.

Alex

#YouWillBeMissed

Sat, 02 June 2018 12:00:00 GMT


Our New Summer Leisure 2018 brochure is out now!

Enjoy the summer for less. Whether it's great days out, perfect picnics, BBQs with family and friends, or a spot of camping near or far. We're sure we have some great products to help make your summer super.

Summer Leisure

#Summer #Leisure #Brochure #PerfectPicnics #BBQ #Camping

Click here to have a look

Mon, 21 May 2018 22:00:00 GMT


Happy Retirement Pauline

Pauline is retiring this week after 20 years of hard work and dedication. She'll be greatly missed and we wish her health and happy days in her retirement.

Pauline

#Retirement #YouWillBeMissed #20Years

Tue, 01 May 2018 20:00:00 GMT


We've Got a New Website

We've got a new website which is now optimized for mobile devices. As mobile devices are one of the most popular ways of viewing websites now we thought it was important to update our website to make it easier to view for everyone. You'll find find all the usual things on our site and we will be working to bring more features soon.

#NewWebsite

Sat, 28 April 2018 17:00:00 GMT


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